Showroom Supervisor

We are looking for Showroom Supervisors who are available to work in any of the following locations in Rwanda: Nyagatare, Ngoma, Kimironko, Nyabugogo, Kigali Downtown, Muhanga, Huye, Rubavu, or Musanze. The Showroom Supervisor is responsible for the overall day-to-day management and operations of the assigned SPIRO Showroom. The role oversees showroom staff, customer service, attendance, product presentation, sales support, and compliance with company procedures. The Showroom Supervisor ensures that the showroom operates efficiently, delivers a positive customer experience, and maintains high standards of professionalism and accountability.

2–4 years of experience in showroom supervision, sales, customer service, retail operations, or a related role. Experience supervising customer-facing or sales teams is an added advantage. Proficiency in Microsoft Office, particularly Excel and Word. Key Skills & Competencies · Strong leadership, supervision, and team coordination skills. · Excellent customer service, communication, and interpersonal skills. · Strong sales and operational management skills. · Good problem-solving and decision-making abilities. · Strong reporting, organizational, and analytical skills. · Strong attention to detail and accountability. · Ability to manage multiple priorities and meet deadlines. · High level of professionalism, integrity, and teamwork. · Customer-focused and results-oriented approach.

1. Showroom Operations · Manage and coordinate all day-to-day activities at the assigned SPIRO Showroom. · Ensure the showroom is clean, organized, properly presented, and ready to serve customers. · Ensure compliance with SPIRO procedures, operational standards, and safety requirements. · Monitor showroom performance and promptly address or escalate operational challenges. · Ensure proper use, security, and accountability of company assets and equipment. · Ensure SPIRO products and promotional materials are properly displayed and maintained. 2. Attendance & Staff Management · Monitor daily attendance, punctuality, absenteeism, leave, and staff availability. · Maintain accurate attendance records and submit regular reports to the HR Department. · Coordinate staff duties and ensure adequate staffing for smooth showroom operations. · Monitor staff conduct, productivity, customer service, and overall performance. · Provide guidance and support to staff to improve performance and accountability. · Escalate disciplinary, attendance, and performance concerns to HR. 3. Customer Service & Sales Support · Ensure customers receive professional, timely, and high-quality service. · Welcome customers and ensure their inquiries are handled appropriately. · Monitor customer interactions and address or escalate customer complaints. · Support sales activities and ensure the showroom team works toward assigned sales objectives. · Ensure customers receive accurate information about SPIRO products and services. · Monitor customer inquiries and follow-ups to support a positive customer experience. · Maintain a professional and customer-focused showroom environment. 4. Product & Asset Management · Monitor the availability and proper handling of SPIRO products and showroom materials. · Maintain accurate records of showroom products, equipment, and company assets. · Report stock discrepancies, damages, losses, or other concerns promptly. · Coordinate with relevant teams regarding product replenishment and transfers. · Ensure company property and products are properly secured and accounted for. 5. Reporting & Compliance · Prepare and submit accurate daily, weekly, and monthly showroom, attendance, and operational reports. · Maintain proper records of showroom activities, customer issues, staff attendance, incidents, and performance. · Promptly report operational, customer, safety, disciplinary, or staff-related concerns to the relevant departments. · Ensure compliance with company policies, procedures, and operational standards. · Support audits, inspections, and other compliance activities as required. 6. General Responsibilities · Promote teamwork, discipline, professionalism, customer focus, and accountability within the showroom. · Communicate company instructions and operational expectations to showroom staff. · Participate in meetings, training, audits, inspections, and other company activities as required. · Support HR and other business initiatives within the showroom. · Perform other duties assigned by HR or management.

· Bachelor's degree in Business Administration, Sales, Marketing, Management, Operations Management, or a related field.