RECEPTIONIST

The Receptionist is responsible for managing the reception area and serving as the first point of contact for customers, visitors, and other stakeholders at the Campany Showroom. The role ensures professional reception, accurate information, effective communication, and smooth front-desk operations.

Excellent communication and interpersonal skills. Professional appearance and attitude. Strong customer service skills. Good organizational and time-management skills. Ability to handle multiple tasks efficiently. Attention to detail and confidentiality. Good telephone etiquette. Teamwork, professionalism, and accountability.

1. Reception & Customer Support Welcome and receive customers and visitors professionally. Direct customers to the appropriate staff or service point. Respond to customer inquiries and provide accurate information. Assist customers with general requests and ensure they receive timely support. Maintain a professional, welcoming, and organized reception area. 2. Calls & Communication Receive and direct incoming calls to the appropriate departments or staff. Respond to basic customer inquiries by phone and in person. Take accurate messages and ensure they are communicated promptly. Support communication between customers, showroom staff, and relevant departments. 3. Visitor & Records Management Maintain accurate records of visitors and customer interactions where required. Manage appointments, meetings, and customer schedules. Ensure confidential information is handled appropriately. Maintain proper filing of reception-related documents and records. 4. Administrative Support Assist with basic administrative tasks at the showroom. Support preparation of reports, documents, and customer records. Monitor reception materials and request replenishment when required. Support the Showroom Supervisor with assigned administrative duties. 5. Reporting & Compliance Report customer concerns, incidents, and operational issues to the supervisor. Maintain accurate daily reception records. Comply with SPIRO policies, procedures, and professional standards.

Diploma or Bachelor's degree in Business Administration, Office Administration, Customer Service, Communications, or a related field. 1–2 years of experience in reception, front office, customer service, or a related role. Previous experience in a showroom or customer-facing environment is an advantage. Good computer skills, including Microsoft Word and Excel.