Customer Onboarding Agent

We are looking for Customer Onboarding Agents who are available to work in any of the following locations in Rwanda: Nyagatare, Ngoma, Kimironko, Nyabugogo, Kigali Downtown, Muhanga, Huye, Rubavu, or Musanze. The successful candidates will support new customers through the onboarding process, provide clear information about products and services, assist with registration and account setup, and ensure a smooth and positive customer experience.

Diploma or degree in Business Administration, Finance, Banking, Compliance, Customer Service, or a related field is advantageous. 1 years of experience in customer onboarding, administration, banking, financial services, compliance, or customer service. Good understanding of customer verification and documentation processes. Strong attention to detail and accuracy. Excellent written and verbal communication skills. Good computer literacy, including Microsoft Office and customer relationship management (CRM) systems. Ability to manage multiple applications and meet deadlines. Strong problem-solving and organisational skills. Key Competencies Customer service orientation Attention to detail Accuracy and quality focus Communication skills Problem solving Time management Compliance awareness Teamwork and collaboration Confidentiality and integrity Ability to work under pressure

Manage the end-to-end customer onboarding process from initial application through activation. Collect, review, and verify customer information and supporting documentation. Conduct customer identification and verification checks in line with company and regulatory requirements. Ensure customer accounts are accurately captured and updated on internal systems. Identify missing, inaccurate, or inconsistent information and follow up with customers to resolve issues. Coordinate with internal departments such as Compliance, Deployment, Sales, Operations, and Customer Support. Respond to customer queries and provide clear guidance throughout the onboarding process. Escalate high-risk, incomplete, or unusual applications to the appropriate department. Prepare onboarding reports and provide updates on outstanding applications and issues. Contribute to improving onboarding procedures, systems, and customer experience.

Diploma or degree in Business Administration, Finance, Banking, Compliance, Customer Service, or a related field is advantageous.