CUSTOMER SERVICE OFFICER

The Customer Service Officer is responsible for providing professional and responsive customer service at the assigned Company Showroom. The role handles customer inquiries, complaints, product information, follow-ups, and general customer support while ensuring a positive customer experience.

Excellent customer service and communication skills. Strong interpersonal and problem-solving skills. Professional and positive attitude. Good listening and conflict-resolution skills. Strong attention to detail and follow-up. Ability to work under pressure and manage multiple customers. Teamwork, integrity, and accountability.

1. Customer Service Welcome and assist customers in a professional and friendly manner. Respond to customer inquiries regarding SPIRO products, services, pricing, and procedures. Provide accurate and timely information to customers. Handle customer complaints and concerns professionally and escalate unresolved issues. Follow up with customers to ensure their concerns and requests are properly addressed. Maintain a customer-focused and professional showroom environment. 2. Customer Records & Follow-Up Maintain accurate customer information and service records. Record customer inquiries, complaints, feedback, and follow-up actions. Ensure customer requests are followed up within the required timelines. Coordinate with relevant teams to resolve customer issues. 3. Sales & Showroom Support Support showroom sales activities by providing customers with accurate product information. Assist customers throughout the purchasing process where required. Support product demonstrations and customer education. Maintain proper presentation of customer service areas and product information. 4. Reporting & Compliance Prepare and submit customer service reports as required. Track customer complaints, inquiries, and resolutions. Report recurring customer issues and operational challenges to the supervisor. Comply with SPIRO policies, procedures, and customer service standards.

Bachelor's degree in Business Administration, Marketing, Customer Service, Communications, or a related field. 1–3 years of experience in customer service, front office, retail, showroom, or a related role. Experience in a customer-facing environment is preferred. Proficiency in Microsoft Office, particularly Excel and Word.